COVID-19 SHIPPING UPDATE

It is business as usual for all of our friends and customers placing an order. Please be aware that all e-commerce industries are under a lot of pressure at this time so there can be unforeseen delays in delivery, usually a few days. Feel free to get in touch if you have any shipping questions at all. 


Express Shipping 

We aim for 2-6 working days for delivery unless stated otherwise in the product description (please contact us if a parcel is urgent so we can ensure delivery within your timeframe). Also, please allow for a 1-3 working day processing timeframe for our warehouse during peak e-commerce periods. 

Note: George & Willy has no control over any customs or import duties that could be levied when the parcel reaches your destination country and for which you will be liable. These customs charges can also cause delays. We are unable to ship to P.O. Boxes due to the size and volume of some of our products.

 

Economy Shipping

Economy shipping rates are available on select products. We aim for 3-10 working days for international delivery. 

Note: George & Willy has no control over any customs or import duties that could be levied when the parcel reaches your destination country and for which you will be liable. These customs charges can also cause delays. We are unable to ship to P.O. Boxes due to the size and volume of some of our products.

 

Customs Duties, Taxes and Brokerage Fees:

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. As a seller, we are expected to be in compliance with the import laws and regulations of the countries we ship to. This includes accurately representing the contents of your package. 

  • Items for orders to Australia over $1000 AUD may be subject to customs duties and taxes. You as the recipient will be liable for all import duties, customs and local sales taxes levied by Australian customs. If you refuse your delivery, you are responsible for the original delivery charges, any applicable tax and duties charges and the cost of returning the package.
  • George & Willy ships your package DDU, “duties and taxes unpaid”, and does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs.
  • For more information regarding your country’s custom policies, please contact your local customs office before placing your order. We will not grant a refund if you refuse an import fee. Please note: these customs charges can also cause delays.